Refund Policy
This policy explains how refunds, cancellations, and payment-related issues are handled.
1. Before purchasing
Review the course description, level, duration, and price before payment and make sure it matches your goals and needs.
2. When can a refund be requested?
A refund request may be reviewed when a payment was completed but the course content has not been substantially used, or when there is a clear payment error or duplicate charge. Approval depends on the individual case.
3. Cases generally not eligible
A refund may not be available after substantial use of course content, account or content sharing, violation of the terms, or after the applicable request period has passed.
4. Payment problems
If you were charged but the enrollment does not appear correctly, contact us with your email and available transaction reference. We will review and correct the status when the payment is verified.
5. How refunds are processed
Once approved, the amount is returned through the payment method or procedure available for the case. Your payment provider may require additional time for the refund to appear.
6. How to submit a request
Contact us using the details published on the website and include your account name, email, course name, transaction reference, and reason for the request.
7. Policy updates
This policy may change when payment methods or services change. The version published on this page is the current reference.